Refunds and disputes
If delivery does not match the order
Published packages list scope and revisions before you buy. If the delivery is not what was ordered, open a dispute from the order page so our team can review it.
Before you dispute
- Use the revisions included in your package
- Confirm the brief and files you submitted are complete
- Check that the request is inside the package scope
What happens next
An admin reviews the order, messages, and delivery. Outcomes may include completing the work with changes, closing the dispute, or refunding according to the order facts.
Do not move payment off the platform for published Ejadly services — support and refunds stay tied to the order.